Shipping policy
Shipping Policy
At Snout & Paw, we want getting something special for your pet to be simple from start to finish. That’s why we’re happy to offer free shipping on all orders, both within the United States and internationally.
Please review the information below for details about processing, delivery estimates, tracking, international orders, and shipping-related issues.
Free Shipping
All Snout & Paw orders ship free.
There is no minimum purchase required to qualify for free shipping. Any available shipping options will be displayed at checkout.
Order Processing
Orders are processed and prepared for shipment as quickly as possible. Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Please note that order processing time is separate from the estimated shipping time listed below.
During holidays, sales, unusually high order volumes, or other exceptional circumstances, processing may take longer than usual.
Estimated Shipping Times
Once your order has been processed and shipped, estimated delivery times are:
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United States: 3–5 business days
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International: 7–15 business days
These delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, shipping carrier, customs processing, weather, holidays, or other circumstances outside our control.
Order Tracking
When tracking is available for your shipment, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 48 hours after receiving your shipping confirmation for tracking information to update.
International Orders
Snout & Paw ships internationally to supported destinations.
International shipments may be subject to customs inspections, import duties, taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by their country or local authorities. These charges are not included in the purchase price.
Customs processing may also result in delivery times exceeding our normal 7–15 business-day estimate.
Customers are responsible for ensuring that products ordered from Snout & Paw can legally be imported into their destination country.
Incorrect or Incomplete Addresses
Please carefully review your shipping information before submitting your order.
If you discover an error in your shipping address, contact us as soon as possible. We will make reasonable efforts to update your address before your order ships, but we cannot guarantee that changes can be made after an order has entered processing.
Customers are responsible for providing complete and accurate shipping information.
If a package is returned to us because of an incorrect, incomplete, or undeliverable address, please contact us so we can determine the appropriate next steps.
Lost or Missing Packages
If your package appears to be delayed in transit, please check your tracking information for the latest updates from the shipping carrier.
If you believe your package has been lost in transit, please contact us with your order number and tracking information so we can investigate and assist you.
If tracking indicates that your package was delivered but you cannot locate it, we recommend:
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Checking around your property and any designated delivery locations.
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Checking with household members or neighbors who may have accepted the package.
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Contacting the shipping carrier for additional delivery information.
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Contacting Snout & Paw if you still cannot locate your order.
We will review lost or missing package concerns on a case-by-case basis and work with you to determine the appropriate resolution.
Damaged Orders
We want your Snout & Paw products to reach you in good condition. If your order arrives damaged, please contact us as soon as possible after delivery.
Please provide:
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Your order number
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A brief description of the problem
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Clear photographs of the damaged product
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Photographs of the shipping packaging, when applicable
Please retain the damaged product and its original packaging until the issue has been resolved.
Once we receive the necessary information, we will review the issue and provide you with the appropriate next steps.
Shipping Delays
Although we work to have orders delivered within our estimated timeframes, shipping delays can occasionally occur due to circumstances outside our control.
These may include carrier disruptions, severe weather, customs processing, holidays, natural disasters, unusually high shipping volumes, or other unforeseen events.
We appreciate your patience when circumstances outside our control affect delivery.
Returns & Refunds
Returns, exchanges, refunds, and other post-purchase issues are governed by our Return & Refund Policy.
Please review that policy for information about eligibility, return procedures, refunds, exchanges, and other applicable terms.
Questions About Your Order?
If you have any questions about shipping or need help with an existing order, please contact our customer support team at order@pawfectsnouts.com.
When contacting us about an existing order, please include your order number so we can assist you as quickly as possible.
Snout & Paw
Happier pets. Smart finds. From snout to paw.
Last updated: September 7, 2026
